Frequently Asked Questions (FAQs)
Welcome to the ELIQUIDIY.com FAQ section! Here, we’ve answered some of the most common questions about our products, services, and DIY e-liquid mixing. If you don’t find the answer you’re looking for, feel free to contact us at support@eliquidiy.com.
General Questions
1. What is DIY e-liquid?
DIY e-liquid is the process of creating your own vape juice by mixing base ingredients (VG, PG, nicotine) with flavor concentrates. It allows you to customize flavors, nicotine strength, and vapor production to suit your preferences.
2. Is DIY e-liquid safe?
Yes, DIY e-liquid is safe when handled properly. Always use high-quality ingredients, follow safety guidelines, and wear protective gear (e.g., gloves) when handling nicotine.
3. Do I need experience to start mixing my own e-liquid?
No, DIY e-liquid mixing is beginner-friendly! We provide recipes, guides, and tips to help you get started.
Products and Ingredients
4. What ingredients do I need to make DIY e-liquid?
You’ll need:
- VG (Vegetable Glycerin): For vapor production.
- PG (Propylene Glycol): For flavor and throat hit.
- Nicotine Solution: Optional, for nicotine strength.
- Flavor Concentrates: To create your desired flavor profile.
5. Are your ingredients high-quality?
Yes, we source only pharmaceutical-grade VG, PG, and nicotine, along with food-grade flavor concentrates from reputable manufacturers.
6. Do you sell DIY starter kits?
Yes, we offer beginner-friendly DIY kits that include everything you need to start mixing your own e-liquid.
Ordering and Shipping
7. How do I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
8. What payment methods do you accept?
We accept e-transfer, debit cards, credit cards and PayPal.
9. Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times vary depending on your location.
10. How long does shipping take?
Shipping times depend on your location and the shipping method chosen. Most orders are processed within 1-2 business days and delivered within 7 business days.
Mixing and Recipes
11. How do I calculate nicotine strength?
Use an e-liquid calculator (available online) to determine the correct amount of nicotine based on your desired strength and the size of your batch.
12. Do you provide e-liquid recipes?
Yes, we offer a variety of recipes for beginners and advanced mixers. Check out our [Recipes Section/Blog] for inspiration!
13. How long should I steep my e-liquid?
Steeping times vary by flavor. Fruit flavors may be ready in a few days, while dessert or tobacco flavors may require 1-2 weeks.
Returns and Refunds
14. What is your return policy?
Due to the nature of our products, we only accept returns for defective, damaged, or incorrect items. Please contact us within [X days] of receiving your order.
15. Can I return opened or used products?
No, for health and safety reasons, we cannot accept returns on opened or used products.
Safety and Legal
16. Is nicotine dangerous?
Nicotine is a toxic substance and should be handled with care. Always keep it out of reach of children and pets, and wear gloves when handling.
17. Are there age restrictions for purchasing your products?
Yes, you must be at least 19 years old to purchase our products.
Contact Us
18. How can I contact customer support?
You can reach us at:
Email: support@eliquidiy.com
Phone: [Your Phone Number]
Live Chat: Available on our website during business hours.
We hope this FAQ section answers your questions! If you need further assistance, don’t hesitate to contact us. Happy mixing!