Returns and Refunds Policy

Effective Date: March 1, 2025

At ELIQUIDIY.com, we strive to ensure your complete satisfaction with every purchase. Due to the nature of our products, we have established the following refund and return policy to protect both our customers and our business.

1. Returns

  • Eligibility: We accept returns only for products that are defective, damaged, or incorrect due to an error on our part.
  • Timeframe: To be eligible for a return, you must contact us within 7 days of receiving your order.
  • Condition: Products must be unused, unopened, and in their original packaging.

2. Refunds

  • Eligibility: Refunds are issued only for defective, damaged, or incorrect products.
  • Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and a credit will be applied to your original payment method.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

  • If you receive a defective, damaged, or incorrect product, we will gladly exchange it for the correct item. Please contact us within 7 days of receiving your order to arrange an exchange.

4. Non-Returnable Items

  • Due to health and safety regulations, we cannot accept returns or offer refunds for the following:
    • Opened or used e-liquid products.
    • DIY e-liquid ingredients (e.g., VG, PG, flavor concentrates, nicotine solutions).
    • Any product that does not meet the return eligibility criteria outlined above.

5. How to Initiate a Return or Refund

  1. Contact our customer service team at support@eliquidiy.com within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and photos (if applicable).
  3. If your return is approved, we will provide instructions for returning the product.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We may require photos or other evidence to process your claim.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:
Email: support@eliquidiy.com